Complex Toolbox for Volunteers

ProVol - Professional Volunteering

Citizenship and democratic participation

Education and training

Skills development

„Professional Volunteering“ (ProVol) was a European partnership between Gemeinsam leben & lernen in Europa e.V. ((Germany), Volunteering Matters (United Kingdom), Centrul de Volontariat Cluj-Napoca (Romania) and Dobrovolnické centrum Ustí Nad Labem (Czech Republic) lasting from 2014-2016.

Coordinated by „Gemeinsam leben & lernen in Europa“, it developed an accessible, flexible and sustainable European model for training volunteer coordinators and volunteers, with a view to improving the effectiveness of volunteering activities and the quality of services delivered. Its result is also a training curriculum and handbook for both groups.

Gemeinsam leben & lernen in Europa

is a grassroots, volunteer-led, civil society organisation based in Eastern Bavaria/Germany working on European level issues and interventions that benefit citizens locally, nationally and across the continent.

Through their activities and projects, GLL promotes volunteering, equal opportunities in education and work for everyone, combats discrimination and inequality based on gender, racial or ethnic origin, disability, age or other social factors. Raising public awareness for social and cultural issues and encouraging social commitment is the major focus of their projects.

Their main target groups are socially disadvantaged people such as elder people, less-qualified workers, unemployed, migrants, as well as immigrants, women, families, disabled people or people with health restrictions, because they are particularly affected by discrimination and inequality. GLLs goal is to promote their integration into society by means of the activities and measures of their association and active involvement of the various target groups.

As an expert in the field of volunteer work, GLL provides some innovative measures for promoting and supporting volunteer work within the community. GLL runs an online platform on volunteer workplaces, provides training as well as advice and support services for volunteers. Moreover, GLL supports other NGOs recruiting new volunteers, organises an annual volunteer fair or information sessions on volunteering, and initiated a lot of volunteer projects, where a lot of people with various backgrounds (age, gender, race, religion, education, profession) become active on local level. Volunteers run and implement most of our projects; a lot of them are unemployed or disadvantaged in some ways.

Local projects are linked on European level (e.g. through Grundtvig learning partnerships and Erasmus+), as the promotion of intercultural learning and understanding within Europe plus the exchange of best practices and face-to-face cooperation with European partners is a core issue within GLL.

For its efforts in the field of integration of migrants, promoting the European ideas and volunteering GLL had won many awards such as the “European Citizen’s Prize” of the European Parliament (2015), the award “Europa-Lillie” by the Europa Union Professional (2014); the “Active Citizens of Europa Award” by Volonteurope (2014).


Leopoldstraße 9
D- 94032 Passau

Partner 1

Volunteering Matters

Volunteering Matters, formerly known as CSV, is a national charity leading UK volunteering in policy and practice. We know that people are experiencing social isolation and huge inequalities in their communities. We also know that by investing in people through volunteering we can reduce inequalities and isolation to build stronger more inclusive communities.

By focussing on four areas of work; disabled people, older people, young people and families we inspire our committed and ambitious volunteers to power change in their communities. We do this by delivering targeted, innovative and professional programmes nationwide.

Our vision is of a society where everyone can participate to build strong and inclusive communities. Our mission is to enable people to take an active role in their communities.

United Kingdom

Volunteering Matters
Adresse: 18-24 Lower Clapton Rd,
London E5 0PD, UK

Partner 2

Centrul de Volontariat Cluj-Napoca

The Cluj-Napoca Volunteer Centre (CVCN) was legally founded, as an independent organization, in December 2004. Before this date, CVCN was functioning as a department within the ProVobis National Volunteer Centre. Through its official formation, CVCN continues and enhances, extends and innovates the activity of the ProVobis Local Programs Department. Therefore, the history of our organization is longer than the time passed from its legal inception, being based on the experience that the employees and volunteers of CNVC hold in the field of volunteerism. CVCN has as mission the development of volunteering as a means of involvement in solving out the problems of the local community.Since the date of legal establishment in 2004,the different services provided to the local community involve:recruiting and recommending volunteers for other NGOs,training and supervising volunteer managers,offering a set of instruments useful in working with volunteers,informing volunteers about volunteering opportunities in Cluj-Napoca,organizing volunteering campaigns and promotion events,organizing training sessions for the development of volunteers,etc.

Since 2010, CVCN has started to be involved also in EVS projects.Up to this point we have hosted 60 volunteers in different projects in Cluj (mainly long-term) and we have sent 62 young romanians in projects abroad.

In addition to all the expertise and experience in volunteer management and the management of volunteering programs, our organization is using and promoting an efficient model of volunteer management, which will be shared also during the project. From this theoretical point of view,volunteer management is seen as a process based on 9 different steps (interlinked and interdependant):preparation of the organization before involving volunteers, recruitment of volunteers, selection of volunteers, induction and training, supervision, motivation of volunteers, recognition of merits, ensuring a good relationship between staff members and volunteers, evaluation of volunteers of of volunteering programs.

The expertise and experience gained in volunteer management as well as management of volunteering projects was recognised at national level by different actors. The most important recognitions include the award for Volunteer Centre of the Year received in the last three editions of the National Volunteers’ Gala (2011-2013) as well as the Excelency award in EVS projects offered to CVCN by the Romanian National Agency in march 2014.


Strada Virgil Fulicea

Nr 1, cod 400022

Partner 3

Dobrovolnické centrum

The mission of our organisation is to promote and support the idea of volunteering, and to encourage citizens to participate in volunteer activities. The Volunteer Centre o.s. has worked in the region of Ústí nad Labem since 1999. We realize many volunteer programmes and projects, which are designed for specific target groups.

We organize recruiting training and further education of volunteers. We give lectures on volunteering and implement our own volunteer programmes involving volunteers into services provided directly to clients who are in need of care, e.g. children and young people, senior citizens, unemployed people etc. To fulfill our mission, we co-operate with the Municipal Council of Ústí nad Labem, state institutions, organisations providing services, and other NGOs.

We realize many volunteer programmes and projects, which are designed for specific target groups:

Social-activating services for disable/disadvantage families with children are composed of 3 pillars: the Programme 5P, Programme KOMPAS and Field Social Work.

Programme 5P (Big Brothers Big Sisters International): preventive social leisure time programme, one disadvantaged child and one adult volunteer meet regularly once a week and spend their time together by activities they both like, rather long-term relationship
Programme KOMPAS®: preventive social leisure time programme, six disadvantaged children and two adult volunteers meet regularly once a week and spend their time together by activities they like, one group for six months
Field Social Work: The aim of the programme is to help families with children to resolve problems that adversely affect their operation. Examples are the support for communication with various offices, doctors, schools etc., to assist in improving family relation, etc. Application of volunteers in the programme: adult volunteer helps the child with preparation directly in the households of families.
Manager acreditation – we are coordinating organisation for volunteers to another organisations(for example house for seniors, children house…)
Volunteers in hospitals = We organize volunteers in 5 hospitals in Region Usti.
Volunteer service in museum and librarie in our city Usti nad Labem; Training course Strong parents – Strong Kids®; Council of volunteer centers Northwest region; Panel humanitarian organizations; Křesadlo = 12 years, Prize in Usti Region for volunteers; Cross-border cooperation with Germany and Poland. Participation in sports such as Usti half marathon, World championships in stret dance and disco dance.

Czech Republic

Prokopa Diviše 1605/5,
400 01 Ústí nad Labem,
Tschechische Republik

Partner 4

EB projektmanagement GmbH

EB projektmanagement GmbH is a consulting and educational organisation with more than15 years of experience in the development and implementation of European projects. EB pm specialises in developing and implementing projects of education and regional development, as well as projects for the development of networks and cooperation. 60% of its turnover comes from educational projects, 20% from regional development projects, and another 20% from cooperation projects.

We offer several business branches: project management (from developing an idea to its final realisation), including facilitation (reference projects: learnforever, goodnews), the development of regionalised courses, the preparation of international and national studies (reference projects: Connecting Communities, Lernende Region Hermagor), the development of training curricula (reference project: EDUCATE, CEF), as well as idea and innovation management. We consider our company as a place of development and implementation which offers not only developmental work, but also its realisation and dissemination.

Furthermore, we are active in the field of advanced training, focusing on communicating skills in areas where we actually possess practical experience. These include trainings in areas such as project management, process management, European and international funding, cooperation and network management, human resource development, employer branding, gender mainstreaming and equality, and diversity management.
As a small company we only work across organisations, often in an international context.


EB projektmanagement GmbH

Tiroler Straße 6
9500 Villach

Partner 5

Centrum dobrovoľníctva

Center for Volunteering (CD) was founded in 2000, in the Banska Bystrica City, Central Slovakia. Its mission is to develop volunteering, to increase the quality of life in the community and to build civil society. Centre is based at the Matej Bel University and it is actively participating in the community life and important actions. It cooperates with local municipalities, schools, NGOs as well as businesses.

Main activities of the Center are:

Resource center offering services for volunteering. CD is one of the 8 volunteer Centers in Slovakia. It is also a member of the Platform of Volunteer Centers and Organizations in Slovakia. As a service center it provides services for organizations which work with volunteers and for people who want volunteer. These services include: training, mentoring, administrative assistance, assistance with the recruitment of the volunteers for various projects and NGOs, supervision, strategic planning, research and evaluation.
Promotion of volunteering and volunteer organizations. Since the establishment of the volunteer center, the promotion of volunteering is one of the main and regular activities. It includes campaigns, workshops, discussion clubs and forums about volunteering. CD is the coordinator of Volunteer days in Banská Bystrica since 2009.
Acknowledgement of volunteers/volunteering. CD organizes traditional events “Heart on Sleeve” every December and “Voluntary Week” every September to raise awareness about the importance and value of volunteers in Banská Bystrica region.
Research and publication about activities focused on volunteering, but also on youth policy and youth work. In these areas we cooperate with many experts, mainly form Matej Bel University.
Long term volunteer programs – CD is running several long term volunteer programs in Banska Bystrica City. These programs are focused on children, youth, people with disabilities and seniors.
European Voluntary Service – Center is accredited for hosting, sending and coordinating of EVS projects.
Center is able to run its programs and projects with the help of passionate and professional volunteers and project managers. By delivering above mentioned services we have contributed to creating an environment in which CD’s team is able to translate into practice the theoretical knowledge in the field of management of volunteers and volunteer programs. We are one of the important stakeholders in the community and we are valued for our proffesional approach and good project results.


Ružová 4038/13
974 11 Banská Bystrica, Slowakia

The main aim of this partnership was, to develop two training manuals “Professional volunteering”: one as a train-the-trainer program for volunteer coordinators and the other one for training volunteers, which is useful for all kind of volunteering. Throughout dissemination activities by the four partners and their national and international networking connections partners distributed the manuals across Europe, to support volunteering across Europe and enhance professional skills development of staff in NGOs and volunteers, especially volunteers, who are disadvantaged and with little or no access to formal trainings or work experience.

This training is beneficiary on many levels:

a) for volunteers: it enables volunteers to work more effectively and task-orientated in their volunteer work and improves their employability, it offers disadvantaged people (e.g. unemployed, low skilled, and at the risk of social exclusion) a chance of not only participating actively in society, but gaining professional training and work experience for free.

b) for NGOs: it supports the volunteer work within NGOs as it is a way of bridging resource shortages, but also attracting new volunteers, as NGOs offer additional, work related free trainings, and is an good approach of the changing character of volunteering: volunteers are much more likely to undertake shorter and more project-based activities. It is capacity building of staff within the own organisation and is a successful way to the professionalisation of volunteering

c) for employers: recognising the value of volunteering as pathway of gaining work related skills and expertise of (potential) staff

d) for the general public: strengthening volunteering and therefore its value for society, increasing the participation of disadvantaged in society in a positive way and being important for social inclusion.

Roles of the volunteers


Planned the project

Have been involved in the implementation

Own funding

Eu program

“Taking part in the Volunteer Management Training was one of the most inspiring events in my NGO life. Alongside a group of determined young people, with more or less experience in the field, we went through team building activities, various approaches in working with volunteers, but also legal and financial aspect that were very welcome for people with less knowledge about how the NGO field works. My favourite part was, for instance, learning about the legal aspects of volunteering in my country. I consider this aspect to be very little known, by few people, and hence quite useful when applied in organizations. Even now, when I manage 90+ volunteers, one of the best things to motivate them with is to specify that there is a law that grants them work experience if they volunteer. I also enjoyed a lot learning about how to build plans, diagrams, and calendars, and about how to promote and make your organization visible. The trainers were very well prepared, and they worked and communicated with us quite easily, which showed that they are not only competent, but kind, empathic people, as well. I would highly recommend taking part in this training to anyone working with volunteers.”
Iulia Rosca-Dromereschi, Romania

Volunteering Training skills development professionalisation

Quality Standards of project with volunteers

I declare that my project meets all the quality requirements here listed

  • There are clear, planned outcomes for the local community based on identified needs.
  • Volunteers bring added value to the project and don’t replace paid staff.
  • Volunteers are recruited, trained and managed according to the quality volunteer management cycle.
  • The conditions of the opportunity are inline with the relevant legal framework in the country/ region concerned. Eg regarding insurance, expenses payments, agreements/contracts etc.
  • The volunteers are celebrated and thanked for their time and commitment.


  • The organization providing the volunteer opportunity demonstrates an inclusive approach. Volunteers from all backgrounds and situations are welcome.


  • There is the opportunity for the learning acquired through volunteering to be validated, if the volunteer desires it.